HelpDesk and Computer Support

     The IT department provides computer support for faculty, staff, the library, and students. Faculty, staff, and library issues are to be directed to the Help Desk. The Help Desk is available Monday through Thursday from 7:30 am – 4:30 pm and Friday from 7:30 am – 3:30 pm. You may call the Help Desk at 255-2829 or send email to: helpdesk@lawschool.cornell.edu.

     For faculty and staff, there are dedicated staff members to handle support calls for all Cornell Law School computers and approved software. Support includes configuring email accounts, detection and removal of viruses and other malware, document recovery, providing software updates and other services as needed. Our staff is certified by Dell to perform repairs.

     For students, support is provided by the Computer Lab Manager (Room 372). Support is limited to all issues regarding wireless internet access, Bear Access, antivirus and anti-spyware programs and electronic exams. Appointments are made via sign-up sheets on the Computer Lab Manager’s door and are available on a first-come, first–served basis. Other sources for student computer support are Cornell Information Technologies (CIT) Help Desk, which can be reached by phone at 255-8990 or via email at helpdesk@cornell.edu (http://www.cit.cornell.edu/) and The Technology Connection located at The Cornell Store on Ho Plaza (255-4941, tcconsult@cornell.edu, http://store.cornell.edu/c-528-technology.aspx).