HelpDesk and Computer Support
The IT department provides computer support for faculty, staff, the library, and students. Faculty, staff, and library issues are to be directed to the Help Desk. The Help Desk is available Monday through Thursday from 7:30 am – 4:30 PM and Friday from 7:30 am – 3:30 PM. You may call the Help Desk at 255-2829 or email us at: firstname.lastname@example.org.
For faculty and staff, there are dedicated staff members to handle support calls for all Cornell Law School computers and approved software. Support includes configuring email accounts, detection and removal of viruses and other malware, document recovery, providing software updates and other services as needed. Our staff is certified by both Dell and Apple to perform repairs.
For students, computer support is provided by the Computer Lab Manager (Room 373). Support is limited to issues regarding wireless Internet access, Net-Print, antivirus and anti-spyware programs and electronic exam software. The Cornell Store has an IT Service Desk that provides walk-in support at TechConnect, lower level of the Cornell Store. The Service Desk is open 8 AM - 5 PM Monday - Friday, or visit the main IT Service Desk at 119 CCC Building 8 AM - 5 PM, Monday - Friday.